Clean Water Lens

Together DeShawn Henry and Jim Jensen learned that "difficult problems don't necessarily need complicated solutions."
 

Ocean Cleanup Arrray

Boyan Slat understands well the Tao (way) of oceans, and lets massive debris come to his Ocean Cleanup Array.
 

SoccketBall

"We're harnessing rotational energy. So as the ball is rolling around the field, we have a mechanism that's rolling with it ... [that's] transferring the kinetic energy into electricity," Jessica Matthews explains.
 

Solar Roadways

RoBirds

Ro[botic]Birds versions must look and fly like their identified predator - falcon or eagle - to scoot unwanted birds away.
 

Kolibree

How well do you, your mate and-or your children brush your teeth? I mean, really, how well? If you're not sure, then meet the smart toothbrush, which promises to make a frequent activity more effective and efficient.
 

Penguin Chickbot

So how about a cute penguin chick robot, in the clever service of science? It works!
 

Eco Car

I love this! Engineering students from the University of Toronto create a motor vehicle that is so fuel-efficient that it can travel 2700 miles on 1 gallon of gasoline. Let me repeat that: 2700 miles per gallon! The team won the Shell Eco Marathon last year, and they're aiming for 4000 MPGs this year... whoa!
 

Bluesmart

Diago Saez Gil + mates sought to raise $50,000 for their smart suitcase idea, and got $1.9 million, instead. Wow, maybe I should try that!
 

Apple I

"[The Apple I personal computer] is the seed artifact of the Digital Age. It's the beginning of the home computer revolution," Kristen Gallerneaux points out.
 

Steam Engines

Historic innovations - like the steam engines - tell a tale that's worth listening to: "The Industrial Revolution was the transition to new manufacturing processes in the late 18th century."
 

Salmon Cannon

"Salmon are a great example of fish that have to overcome huge obstacles, just to get back where they came from. Many never make it. But now those salmon have a better chance: They're getting 'cannonized'!"
 

SoloShot

The next step for SoloShot is that the camera be able to (a) "walk" so it can avoid people or objects getting in the way (e.g. like a smart robot); and (b) "fly" so it can actually track you across wider distances (e.g. as mounted on a drone).
  

Extinct Innovations

"What does it mean to shake it like a Polaroid?"

"Uh, dancing?"
 

Nano Clothing

"Did you fear that this may not succeed?"

"I always got those notions from other people. They would always try to force their thoughts into my head, saying 'No one's going to want this. No one's going to believe this. No one's going to want to buy this.' Sometimes if you really believe in an idea, you just have to drown out the rest of the world and just see what happens. So there's a big risk and an element of fear, but you have to push through it."

~Aamir Patel, 21-year old founder of Silic
 

The Pancakebot

"I make my imagination to do like a 'Pammcakebot' to make 'Pammcakes'."

Yes, exactly. You go, girl!
 

Trackr Bravo, Iotera, and Tile

As tracking devices, there is a lot of utility for Trackr Bravo, Iotera, and Tile. The distance between device and item makes a difference, so if you need one mostly for around the house, then Trackr Bravo is your solution. Otherwise, over longer distances, then Iotera is it.

Of course these devices can track not just things, but also people. By the same token, I imagine those people who track can themselves be tracked by other people. So, as it is with many inventions, I suppose, these devices can be used for good and not-so-good intentions.
 

Myo Armband

I'm sure the algorithms for detecting arm movements - from fine- to gross-motor - comprise of complex codes. But I imagine that the migration from mouse to Myo isn't that complex, at least not conceptually.

I like the notion of "If you're a gamer, then Myo is a game changer!" But I'm more into the arts than gaming, so I imagine Myo for orchestra conductors, performance arts directors, and innovative painters.
 

Bouyant Airborne Turbine (BAT)

The next generation of windmills for harnessing wind energy is the BAT: bouyant airborne turbine.  It has to be tethered to the ground, in order to transmit energy, but it reaches much higher altitudes where the wind is stronger.  Its design prevents planes and birds from flying into it, but what about its cable tethering - which could snare flying objects?

Over the next few decades, we can envision our skies full of traffic as we become increasingly less earthbound.  So I hope regulatory bodies and law enforcement are keeping up with the innovators!
 

Smart Accessories

Steve Jobs made major success and beaucoup bucks with technology + design. Now with Zazzi, fashion gets in on the act!
 

Cruise

While the self driving car is still a few years away, Cruise is the auto-pilot technology for your car and by now (I believe) it should be on sale. Invented by Kyle Vogt + team, Cruise got to market quickly because it falls under the same regulation as cruise control that is already in many cars.

Several big guns - from Nissan and Toyota, to Mercedes-Benz and GM, and to Google of course - have been investing a lot of R&D into the self driving car. But Vogt slid in with a more modest, quick-to-market invention.

Cruise is proof-positive that innovation doesn't have to be a complex, mold-breaking technology!
 

Igor Sikorsky

"That's part of the spark that makes a great innovator: To hold on to a dream, and to just not give up... [Igor Sikorsky] realized that he couldn't quite build the helicopter with the technology they had in 1910.  So he had the good sense to wait until things could catch up [1939]."
 

Visual Microphone

"What exactly is the visual microphone? Basically it's a way to recover sound by looking at the vibrations of an object from a distance. The vibrations are very small, very subtle, on the order of micrometer."
 

Little Devices Lab

"I tell our students, Our job is to get creatively distracted, have fun, and then eventually something will hit us."
 

SMARTwheel

"The SMARTwheel will light up, and sound a beep, if you use unsafe driving postures, and simultaneously a mobile app will record your driving behaviors."
 

Smart Cart

Instead of a friendly, loyal dog following you around, how about a smart cart that walks and talks with you, instead?
 

Coin

While innovation walks on the sunny side of the street, security risk lurks in dark back alleys. From Coin to NFC technology, innovators and consumers alike must account for security risk.
 

Nao

"I could envision a day [when] there will be millions of robots. People will walk the streets with robots one day," says Bruno Maisonnier.
 

iFetch, Whistle, and Petzi Connet

"Animal lovers in the tech world have decided 'It's time to let technology bring us closer to our pets." What do they mean by "closer"? For example, keeping your dog actively engaged in an activity it loves (iFetch); monitoring its activity, like a Fitbit for dogs (Whistle); and staying connected with your dog via an intercom and treat dispenser (Petzi Connect). "Closer" to your pets presumably means you use such technology only when you have to be away, such as at work, on vacation, or perhaps on an errand. Which means that iFetch etc are only interim technology solutions and that otherwise "closer" means you're actually spending time with your pets.
 

The Drone Invasion

From law enforcement and agriculture, to security and rescue, drones offer exciting solutions. Me, it's film making.
 

3D Printing Amazing Things!

The history of 3D printing goes back to the 1980s, and from prosthesis and guns, to cars and houses, it has definitely come a very long way. What I find most amazing is that 3D printing can also create 3D printers, thus demonstrating that meta-3D printing has a very pragmatic, exponential effect!
 

3Doodler

Maxwell Bogue and Peter Dilworth developed the 3Doodler, and they ran a very successful fund-raising campaign on Kickstarter in 2013 ($2 million) and then a follow up campaign earlier this year ($1.5 million) to improve the 3Doodler.
 

goTenna

In this segment from “The Henry Ford’s Innovation Nation” you’ll meet the brother-and-sister duo behind goTenna, a tool that helps communication stay alive even when all signals have gone dead.

In June 2013, a friend and I were among two million fans who converged in downtown Chicago to celebrate the Blackhawks Stanley Cup championship. It was so crowded that we lost each other, and there was no mobile signal amid that thick of people. Enter: Daniela and Jorge Perdomo, who invented goTenna, which would've helped my friend and me.
 

Autotune

So I sing Michael Jackson and Justin Timberlake songs in the car, and I want to know if Autotune can make me sound like Michael Jackson and Justin Timberlake.
 

Age Progression Software

Ira Kemelmacher is a Computer Science and Engineering professor, and her approach to "aging" people via algorithms is systematic indeed. But I hope she incorporates specific and sufficient personal data, before she ages a particular person. Health and genetics, occupation and lifestyle, as well as climate all figure in how any of us ages. It was good that she inputted old photos of the interviewer, but she probably needed many, many more photos of him. Her progression of him to 80 years old didn't look very different at all from his current looks. So either she took a very conservative approach for this example or her algorithms need much development and refinement.
  

Roundhouse

The Roundhouse is like a giant Lazy Susan, and can turn a locomotive of several tons with the brute strength of just one person.
 

Buckminster Fuller

This is the Dymaxion House. In the past, this was the future. But now that it's the future, this is in the past. Got it? Good.

Thomas Edison

Inventing relates to the creation of entirely new things... Innovation really is about how those things are adopted and adapted.

Orville and Wilbur Wright

From bicycling to flying, Orville and Wilbur Wright go on an unlikely journey marked by little discoveries and bold experimentation.
 

IBM Think on Cloud (4)

Eric Friedman, Chief Technology Officer and Co-Founder, Fitbit, Inc. and Robert LeBlanc, Senior Vice President, Software and Cloud Solutions Group, IBM discuss cloud at the 2014 IBM THINK Forum.

Friedman offers a clear glimpse into the underpinnings of Fitbit: controlling capital spend at startup, while proving the feasibility of both its technology product and business model, and gathering Big Data as customers around the world unwrap their devices on Christmas Day.  The cloud enables it all for Fitbit, and its capability and capacity grow with it.
 

IBM Think on Cloud (3)

Hisao Tanaka, President and Chief Executive Officer, Toshiba Corporation and Bernard J. Tyson, Chairman and Chief Executive Officer, Kaiser Permanente discuss new infrastructures driving new business models with Frank Gens, Senior Vice President & Chief Analyst, IDC at the 2014 IBM THINK Forum.

Failure of Toshiba machines can have reverberating impact on both hospital and patient, so Tanaka-san looks to technology like the cloud to ensure that such failure does not occur.  Tyson and Kaiser Permanente aim to provide the safest hospital milieu, and rely as well on technology to make big, systemic improvements, rather than incremental change, concerning safety.
 

IBM Think on Cloud (2)

Frank Gens, Senior Vice President & Chief Analyst, IDC discusses why cloud is the great disruptor at the 2014 IBM THINK Forum.

The cloud dramatically speeds up innovation, reduces costs, and bolsters competitiveness.  Such a heady claim, I'd say.  The two moves vs one move chess is certainly an evocative analogy.
 

IBM Think on Cloud (1)

Frank Gens, Senior Vice President & Chief Analyst, IDC discusses why cloud is the great disruptor at the 2014 IBM THINK Forum.

Gens speaks technically

If you consider yourself an innovator for your business and your industry, if you've not mastered cloud, and mobile, and social, and Big Data, and security technology, you need to trust this platform or you're really not mastering the IT industry.

and lyrically

I look at it as [cloud] is the palette for the artist.

IBM Think on Big Data (2)

Terry J. Lundgren, Chairman and Chief Executive Officer, Macy’s, Inc.; and Matt Rose, Executive Chairman, BNSF Railway Company discuss harnessing Big Data for competitive advantage at the 2014 IBM THINK Forum.

From inventory and distribution, to marketing and operations, Big Data can be a major competitive advantage across many sections or functions of a business.  But that's the hype, isn't it.  As Nate Silver said in a preceding clip, if a business is to realize that advantage, it must face up to the reality of (a) what can Big Data do specifically, (b) how must a business best utilize it, and (c) whom they need to bring onboard to make it all work.
 

IBM Think on Big Data (1)

Remarks by Nate Silver, Author, Founder of FiveThirtyEight and Correspondent, ESPN at the 2014 IBM THINK Forum.

In short order, Silver makes three crucial points about Big Data and Analytics:

• Beyond the hype, there is the inescapable reality for business and organization alike: Do you have the people with the right capability to make it all work?  
• A prerequisite is having a highly functional corporate culture, that can adapt and change, that can criticize itself when it needs to and realize where the opportunity is potentially, they cannot fall for the hype.
• We must check our assumptions or hypotheses, our biases or preconceptions vis-a-vis an evolving reality of evidence, and undergo continuous refinements of the former.

IBM Think on the New Engagement Model (2)

[a] Josh Silverman, President, Consumer Products & Services, American Express Company, [b] Carlos Giménez, Mayor, Miami-Dade County and [c] Bridget van Kralingen, Senior Vice President, Global Business Services, IBM discuss social, mobile and security - the new engagement model, at the 2014 IBM THINK Forum.

Silverman suggests essentially that smart technology allows American Express to shift from discerning trends or patterns in aggregate data (i.e. one to many), to forging eyes on individuals and their personal situation and matters (i.e. one to one).  Traditional science has worked on the premise and methodology of the former, simply because it was highly impractical to investigate every single member of a population under research.  So broadly speaking, science must weigh this shift carefully, as it has the potential, I think, to make its principles and approaches obsolete.
 

IBM Think on the New Engagement Model (1)

Bridget van Kralingen, Senior Vice President, Global Business Services, IBM discusses social, mobile, and security - the new engagement model at the 2014 IBM THINK Forum.

van Kralingen speaks to a kind of race among companies, where real time insight is crucial and split seconds matter a lot.

1. Customize to the moment, and learn the thoughts, behavior and preferences of your customers.
2. Win the battles in the split seconds.
3. Build and innovate on an ongoing, daily basis, and shed the notion of a big bang innovation.

I fully appreciate her point that going forward, innovation will be about principles, values and purpose (rf. The Core Algorithm) rather than procedures and perhaps structure and hardware, too.
 

IBM Think on Security (2)

Dr. Shirley Ann Jackson, President, Rensselaer Polytechnic Institute and Ginni Rometty, Chairman, President and Chief Executive Officer, IBM discuss security at the 2014 IBM THINK Forum.

We do need truly smart technology that not only remembers, learns and recognizes, but also adjusts, adapts and even alters its own algorithms.  Jackson makes a good point in that such a technology ought to detect anomalies as well as precursors.  Of course anomalies may be precursors, too, if they precede a more concerning, perhaps catastrophic incident.  In any case, the idea is to anticipate any problem, before it emerges or worsens.
 

IBM Think on Security (1)

Ginni Rometty, Chairman, President and Chief Executive Officer, IBM discusses the security challenge at the 2014 IBM THINK Forum.

If any CEO, organization or staff do not appreciate how critical security is and how alarming breaches are, then he or she has opportunity right now to do so.  To me, it seems that this equation captures what is going on:  human nature + technology channels + viral capacity = IT havoc and vulnerability.

So Rometty runs down some practical tips:

1. Increase the security IQ of every employee, which of course speaks to knowledge, motivation and behavior.
2. Create a response team - including legal, HR, IT, communications, forensics - that is ready and able to go, when needed. 
3. Secure the workplace for BYOD (bring your own device).  One IT friend cautioned me from connecting my mobile to our office wireless connection, because of the risk I myself would face, if heaven forbid, I unwittingly brought a virus or a breach to the office system. 
4. Decide what your crown jewels are.  It may be some specialized IP, like the formula for Coca Cola, but Rometty is right to say that what has to closely guarded is far more than that.
5. Think of security as a Big Data problem.  Her analogy of germs is a curiously insightful one, I believe.  So the idea isn't to eliminate security threats completely, which may be next to impossible.  Rather, a system may let some degree of threat to exist, but monitor it closely and react accordingly.

IBM Think on the Future of Computing (2)

Robert B. Darnell, MD, PhD, President, CEO and Scientific Director, New York Genome Center; Danny Hillis, Co-founder, Applied Minds; and Dr. John Kelly, Senior Vice President and Director, Research, IBM; with Geoff Colvin, Senior Editor-at-Large, Fortune discuss the future of computing--augmenting intelligence, at the 2014 IBM THINK Forum.

There are some weighty issues in this discussion clip:

I imagine that some, maybe many, people will continue to see technology advancement as Man versus Machine, but indeed how we grasp issues, solve problems, and perform tasks is best served with a Man and Machine perspective.  Technology is more than poised to augment our human capacity, without necessarily losing what makes us human.

It may be easy to think that we mainly need logic and analysis to do business and improve our lot in the world.  Indeed, however, there are intuition and instinct, which perhaps take up the bulk of the iceberg that lies hidden below the waterline.  But again there is a range of views on this very matter: Can technology truly enhance the latter, or will it eventually supplant the former?

Darnell points out that the value of science is its ability to predict the future.  So, if I were to knock a glass of water off the table, gravity will pull it down to the floor.  My caveat is this: Science offers us great insight into how the physical universe works and extracts the cause-and-effect laws that govern such operation.  It is in this respect that science can predict the future.  But when we consider human phenomena, human endeavor, and human capacity, that predictive ability becomes a bit dicey.
 

IBM Think on the Future of Computing (1)

Dr. John Kelly, Senior Vice President and Director, Research, IBM discusses the future of computing - augmenting intelligence, at the 2014 IBM THINK Forum.

Simple mission is of course a tongue-in-cheek remark from Kelly about the thrust of IBM Research: To see the future of IT and its impact on the world, and more importantly to create the future (rf. Part 2 - Making the Future).  Our ability to do this may be limited by our technology, specifically that which manages, stores and analyzes an exponentially ballooning data set.  Also, that we have to give IBM Watson eyes, for example, to work with data as images, is testament to the fact that both volume and variety are the challenge for technology. 

That said, what Kelly speaks to reminds me of this inspiring, jazzy hit from Steely Dan:

IGY stands for International Geophysical Year from (1 July 1957--31 December 1958) of geophysical observations by about 30,000 scientists and technicians representing more than seventy countries.

I.G.Y. (What a Beautiful World)" is a track on Steely Dan founding member Donald Fagen's 1982 album, The Nightfly. The song is sung from an optimistic viewpoint during the IGY, and features references to then-futuristic concepts, such as solar power (first used in 1958), Spandex (invented in 1959), space travel for entertainment, and undersea international high speed rail.The song peaked at #26 on the Billboard Hot 100 on 27 November - 11 December 1982.

CEO Reflections (3) People Analytics

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At McKinsey, we’ve been developing our own approach to retention: to detect previously unobserved behavioral patterns, we combine various data sources with machine-learning algorithms. We first held workshops and interviews to generate ideas and a set of hypotheses. Over time, we collected hundreds of data points to test. Then we ran different algorithms to get insights at a broad organizational level, to identify specific employee clusters, and to make individual predictions. Last, we held a series of workshops and focus groups to validate the insights from our models and to develop a series of concrete interventions.

The insights have been surprising and at times counterintuitive. We expected factors such as an individual’s performance rating or compensation to be the top predictors of unwanted attrition. But our analysis revealed that a lack of mentoring and coaching and of “affiliation” with people who have similar interests were actually top of list. More specifically, “flight risk” across the firm fell by 20 to 40 percent when coaching and mentoring were deemed satisfying.

Reference: Power to the new people analytics.

My intent in this article is neither to summarize it nor even comment on it.  Rather, I mean to prompt CEOs and their leadership teams to pause and reflect on their business and industry, their market and competition, and their people and resources vis-a-vis the advent of people analytics.

• How do you understand what is going on within and outside your company, and what is your experience of it, both individually and collectively?
• What are gaps in your understanding, which require bridging, and what haven't you experienced, which require experiencing?
• What meaning can you draw from such reflection and understanding, that is, in relation to the vision, the purpose, and the values that are at the heart and soul of your business? 
• Besides your analytic or rational thinking hat, what does your intuitive, creative or non-rational brain say about all of this?  
• What diverse or critical points of view do you need to engage in this reflection, that is, from your people, networks, advisers, competitors, customers, and resources?
• What would you like to do about it, or more pointedly what do you need to do about it; that is, what is it that you aim to accomplish?
• How can you best accomplish what you want and need to accomplish, given the capability, motivation and energy in your current and prospective people?
• What other reflective questions do you need to ask yourselves?

So, instead of a summary from me, CEOs can read this short article themselves and come up with their own unique, relevant commentary.
 

CEO Reflections (2) Digital Value Chain

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Digital manufacturing and design are drawing attention from innovators and investors alike. Sometimes referred to as “Industry 4.0” (especially in Europe) or as the “Industrial Internet” (General Electric’s term), these labels reflect a basket of new digitally-enabled technologies that include advances in [a] production equipment (including 3-D printing, robotics, and adaptive CNC mills), [b] smart finished products (such as connected cars and others using the Internet of Things), and [c] data tools and analytics across the value chain.

These technologies are changing how things are designed, made, and serviced around the globe. In combination, they can create value by connecting individuals and machines in a new “digital thread” across the value chain—making it possible to generate, securely organize, and draw insights from vast new oceans of data. They hold the potential for disruptive change, analogous to the rise of consumer e-commerce. In 2010, when some two billion people connected online, the Internet contributed approximately $1.7 trillion to global GDP.  What’s in store when 50 billion smart machines—deployed across factory floors, through supply chains, and in consumers’ hands—can connect with one another?

Reference: Digitizing the value chain.

My intent in this article is neither to summarize it nor even comment on it.  Rather, I mean to prompt CEOs and their leadership teams to pause and reflect on their business and industry, their market and competition, and their people and resources vis-a-vis the advent of digital value chain.

• How do you understand what is going on within and outside your company, and what is your experience of it, both individually and collectively?
• What are gaps in your understanding, which require bridging, and what haven't you experienced, which require experiencing?
• What meaning can you draw from such reflection and understanding, that is, in relation to the vision, the purpose, and the values that are at the heart and soul of your business? 
• Besides your analytic or rational thinking hat, what does your intuitive, creative or non-rational brain say about all of this?  
• What diverse or critical points of view do you need to engage in this reflection, that is, from your people, networks, advisers, competitors, customers, and resources?
• What would you like to do about it, or more pointedly what do you need to do about it; that is, what is it that you aim to accomplish?
• How can you best accomplish what you want and need to accomplish, given the capability, motivation and energy in your current and prospective people?
• What other reflective questions do you need to ask yourselves?

So, instead of a summary from me, CEOs can read this short article themselves and come up with their own unique, relevant commentary.
 

CEO Reflections (1) Hyperscale Business

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At the extreme are hyperscale businesses that are pushing the new rules of digitization so radically that they are challenging conventional management intuition about scale and complexity. These businesses have users, customers, devices, or interactions numbered in the hundreds of millions, billions, or more. Billions of interactions and data points, in turn, mean that events with only a one-in-a-million probability are happening many times a day. 

Taken individually, each of these businesses seems like a special case. After all, how many companies can be like Google, which processes around four billion searches a day; Twitter, handling 500 million tweets a day; or Alibaba, the world’s largest e-commerce market, which facilitated 254 million orders in one day?

Reference: Competition at the digital edge: 'Hyperscale' business.

My intent in this article is neither to summarize it nor even comment on it.  Rather, I mean to prompt CEOs and their leadership teams to pause and reflect on their business and industry, their market and competition, and their people and resources vis-a-vis the advent of hyperscale business.

• How do you understand what is going on within and outside your company, and what is your experience of it, both individually and collectively?
• What are gaps in your understanding, which require bridging, and what haven't you experienced, which require experiencing?
• What meaning can you draw from such reflection and understanding, that is, in relation to the vision, the purpose, and the values that are at the heart and soul of your business? 
• Besides your analytic or rational thinking hat, what does your intuitive, creative or non-rational brain say about all of this?  
• What diverse or critical points of view do you need to engage in this reflection, that is, from your people, networks, advisers, competitors, customers, and resources?
• What would you like to do about it, or more pointedly what do you need to do about it; that is, what is it that you aim to accomplish?
• How can you best accomplish what you want and need to accomplish, given the capability, motivation and energy in your current and prospective people?
• What other reflective questions do you need to ask yourselves?

So, instead of a summary from me, CEOs can read this short article themselves and come up with their own unique, relevant commentary.
 

Christopher Vollmer (3) Digital Mistakes

Companies are not getting enough value out of their investments in digital. Christopher Vollmer, Managing Director for Strategy&’s Digital Services, shares the top three digital mistakes that are holding companies back.

The moral to the story that Vollmer relates is this:  Proceed with thought, caution and courage.  Indeed the successful general in the field of battle has a bias for action, but he engages in war thoughtfully and planfully, along with bravely and expediently.  Moreover, success depends on an ongoing review, and revision as necessary, of his battle plan, and not just his battle plan, but also his inner assumptions (beliefs) and desires (needs).  Kaiser Wilhelm and Adolf Hitler stirred up national fervor among Germans in the last century, but their bellicose bent masked their grandiose persona.  It was the latter that was their downfall, and the cause of two generations of suffering and humiliation for their people, resulting from World War I and World War II. 

So before you as the CEO get caught up in action, such as a big investment in new technology, initiatives in digital transformation, and misguided focus in relation to customers, it is important to (Step 1) begin with the end in mind (clarify carefully what you're trying to achieve; (Step 2) walk backwards to map the pathways (i.e. from where you need to be to where you are now); and (Step 3) walk these pathways (act forthrightly and expediently, and also mindfully and honestly, on what it is you need to do to get from here to there).  These three steps comprise The Core Algorithm, and it is a meta-methodology for weighing digital transformation:  meta-, because The Core Algorithm puts vision and mission; priorities, aims and values; and people, their capabilities and potential before digital transformation, not necessarily to diminish the role or impact of the latter, but instead to put it in its proper context.  In other words, The Core Algorithm is a methodology for helping you determine what is indeed the best methodology to employ vis-a-vis your vision etc.
 

Christopher Vollmer (2) Digital Trends

Looking to give your company a digital edge? Focus on the top three digital trends shaping the future – mobile, personalization, and data analytics. Watch Christopher Vollmer, Managing Director of Strategy& Digital Services, explain his key insights on how to get ahead in the digital race.

Vollmer does a fine job of simplifying and summarizing these digital trends.  However, the CEO appreciates that if his or her company wishes to embark on a digital transformation, then there has to be broader look and deeper dive into what these trends mean vis-a-vis the company.  Mobile is ubiquitous indeed, and hordes of companies are looking into or are being advised to look into it, in order to tease out market opportunities.  I think this poses two challenges: (a) How do you differentiate your insight, strategy and approach from those of your competitors, that are broadly and deeply eying these trends?  (b) Mobile is not the only device that customers are using, so where do traditional fare like desktops or laptops, even TV and radio fit for your target and prospective markets?

Personalization and data analytics really go hand in hand.  While Vollmer is right that companies ought to provide a personalized experience for their customers, this is a more complex, sensitive issue than he covered in short order.  From our social media activity, to our online itinerary and device usage, there is an unbelievable amount of information we, all of us, generate and companies ought to be licking their chops about how much they can know about us.  But how must they, or how can they, draw actionable insight and ensure business impact from a veritable googol of data?  Furthermore, whereas effective, value-add data analytics requires both statistical prowess and business savvy, personalization demands a judicious balance between access and privacy.  Too many companies over the past few years, from Google to Facebook, have breached customers' trust.  So how do you as the CEO create a personalized experience without being creepy, illegal or unethical?
 

Christopher Vollmer (1) Digital Disruption

It’s time to stop wasting money and start your company’s digital transformation. Christopher Vollmer, Managing Director of Strategy& Digital Services, explains how to start using digital to fuel your company’s growth today.

Digital disruption is, according to Vollmer, about (a) great change driven by technology, (b) huge business model and product innovation, and (c) significant changes in customer behavior.  The disruptor may be an up-and-coming start up or it may be a major player in an adjacent industry that, up until now, wasn't on your competitive radar.  In either case, if you're the CEO of an established company, you undoubtedly have a bulls eye on your back, and if you're standing still to boot, you make your company a much easier target for an upstart or a flank attack.

So what are you to do?  

First, it isn't just making improvements to your current business, but rather it's re-imagining how you do business, where you do business, and even what business you do.  Second, you must put digital at the center of your strategy.  I believe digital should be well within your radar, but what should be dead center depends a lot on your vision and mission; priorities, aims and values; and people, their capabilities and potential.  Finally, you must keep customers front and center.  The key phrase from Vollmer is human-centered design thinking.  You as the CEO must engage your company with customers on creating, testing and driving product and service development.  While Steve Jobs seem to have eschewed the very things Vollmer suggests, he had an uncanny ability to discern deeply what mattered the most to customers and he had the marketing prowess to convince them that Apple had what mattered the most to them.  Which is actually what Vollmer suggests.
 

Cloud Computing (3) Business Priorities First

Cloud-based solutions can be sold into the lines of business, spun up on a credit card and never touch the technology team. Is this changing the role of IT?

Wow if the prediction that Chief Marketing Officers are likely to carve out a bigger technology budget by 2017 than their Chief Information Officer colleagues truly becomes a reality, it will radically alter the value, strategy and operations of said CIOs.  The gentlemen interviewed in the video were demure and diplomatic, to be sure, but if these CIOs don't act commensurate with this evolution in cloud computing, then they and their organizations will go the way of dinosaurs thousands of millennia ago.  For example, Tim White of Lundbeck referred to technology hurdle: In my experience technology organizations can be obstacles with their antiquated machinery and bureaucratic process.  So putting access to technology with more sophisticated tools and more efficient uses squarely in the hands of CMOs is indeed removing that hurdle.

Tim Minahan from SAP conveys a message that is worth emphasizing:  Don't think of cloud computing as rip and replace, that is, as simply migrating the same old tools and applications from local servers to centralized ones (i.e. the cloud).  Instead, review strategy and operations carefully, and make informed decisions on how to enhance the overall business process vis-a-vis such priorities as strong customer relations and experiences.  For one, it may mean keeping certain tools and applications where they are, but then drawing on the cloud to extend their impact.  It may also mean reviewing and modifying our business models.  In other words, using the language of The Core Algorithm, cloud computing must serve business ends and it must not be the end in itself.
 

Cloud Computing (2) Data, Services and Technology

Cloud computing’s true value to business is becoming clearer by the day: faster innovation, new collaboration platforms and new engagement models are all creating a better customer experience.

Just as colleagues and managers in an organization can share knowledge via cloud computing, so can customers do their research, collaborate with others, and tap social media before making any decision to purchase products or services from that organization.  The old sales and marketing campaign long fell by the wayside, it seemed, with the emergence of Google and Wikipedia, plus Facebook and Twitter.  The evolution of customer behavior and experience prompted - undoubtedly drove - the need for more specialized data, more real-time apps, and more sophisticated technology, all of which, for small to medium size enterprises, may be too cost-prohibitive to acquire outright.  I see more clearly now than before that cloud computing is rife with options and reach.
 

Cloud Computing (1) From Knowledge to Customers

click to watch the video

I imagine that for some CEOs, cloud computing remains too nebulous (pun intended, that is, in the form of a cloud or haze) to have practical impact and business value.  A few years ago, cloud computing sounded more like a centralized data storage, such as that provided by Dropbox, Drive and iCloud. So instead of relying on our personal (local) hard drive, we can draw on a far greater space for whatever document, image or video we want to store.  But these days, cloud computing provides far more: It is an online access to a wide range of computer services and resources.  So the definition of what cloud computing is, in a nutshell, has evolved.   

That said, I wondered what mechanisms more specifically does cloud computing offer or enable for engaging more effectively with customers.

Here is my take: At a fundamental level, cloud computing allows colleagues and managers to share their knowledge, for example, from files stored in a place that they can access.  Of course, for true learning to take place, they would have to (a) reflect on and talk  through whatever is contained in those files, (b) make sense of it and draw conclusions, then (c) take better informed, coordinated action on issues.  I suspect that T-Mobile, the case example that Tim Minihan from SAP spoke to, drew on this cloud-enabled learning to gather critical data on customer churn and employed cloud-based analytic tools to identify factors that directly impacted churn.  In this case, then, cloud computing helped T-Mobile better engage customers who were at risk for leaving.
 

Freedom (3) The Right to be Forgotten

I find this question to be a terribly complex one.  On the one hand, if one has paid his or her dues, and by law a past transgression is no longer a matter of consideration, for example, for getting a job, buying a house, or obtaining a credit card, then why should it remain available?  On the other hand, I personally appreciate having any old information available on any person or topic of interest to me.  This is how I learn about the background of actors, for example, and how I probe more deeply into their filmography.  So the question comes down (a) morally to the freedom to move on with a clean slate and (b) pragmatically to the means with which to determine how ought to be, and ought not be, removed. 

Freedom (2) Cyberbullying and its Consequences

The answer in this situation is easy:  No.  What is difficult, though, is finding answers on to how to stop cyberbullying.  It requires patience and fortitude to do so, that is, in our working to get a better grip on the problem and what underlies it and on the perpetrators and what drives them.  It requires empathic understanding:  not to be confused with sympathy or compassion, but with the ability and willingness to probe into emotional, psychological layers.

Freedom (1) Artistic Expression Online

At first I took umbrage at the idea of anyone petitioning to get artistic work taken offline.  But perhaps in this case, it makes sense, especially as we don't quite know who might be viewing sensitive (albeit artistic) photos online and having whatever unsavory, obnoxious thoughts about them.   

Perhaps. 

BlackBerry (lol)

Ah, the wonders of social media. During the BlackBerry outage, tweets were flying like bats in the belfry! Twitter was (is) like Punch Line City or BlackBerry Whiners’ One-Liners.

In The 10 Funniest Tweets About the BlackBerry Outage Mashable gathers up their favorites, in a well-deserved set of potshots at the hapless RIM. Honestly, too, I found it a welcome respite from all the grieving around Steve Jobs’ death. In fact, one funny bit was thanking BlackBerry for honoring him with a 3-day silence. People, you now can stop passing around this joke. I’ve heard it so much that it’s not funny anymore.

Still, my favorite goes, Dear BlackBerry, Too bad, iWork. Sincerely, iPhone.

Here are more favorites:

This reminds me of a video on YouTube, where the girl is having a Skype video call with her boyfriend, from her bedroom. Some other guy passes behind her, having just gotten out of the shower and wrapped only in a towel. The boyfriend asks, who’s that guy? She goes, what guy? There’s no one here!

Hmm, imagine that.

Yep, tried that 100 times. Uh, uh, nothing doing. Didn’t work, dude. 

Um, where can I download that app?

Last year, as I contemplated switching from my Samsung slide mobile to a BlackBerry, a friend showed me her cool iPhone and tried to persuade me to buy one, instead. I stuck to my guns. I said I had quite a few friends already asking for my BBM PIN, and I didn’t know what that was. Embarrassing, so I had to get a BlackBerry.

Now look at all the funny stuff I would’ve missed, if I had fallen into the iPhone fad. So, in a strange irony, I am thankful to RIM (and Twitter) and I am thankful I have a BB (lol).

Note: I wrote this article on October 13th 2011 for an old Media & Tech blog.

BlackBerry (sigh)

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One time a friend and I chatted to each other on Messenger:  Our BlackBerrys do so many strange things, it’s like Paranormal Activity! To wit, I take a photo and save it, but it’s nowhere to be found in my album. Sometimes old or recent SMSs will just disappear. The phone number of the sender or receiver stays, but BlackBerry apparently deletes their messages. Also, on occasion, I’ll read or delete an e-mail, but it’ll pop back up as unread two or three times.

I learned a trick from another friend on how to solve some of these quirks: Shut if off, flip its battery out a few seconds, slip it back in, and turn the thing back on. I know, it's real archaic solution, but it works most of the time. Photos appear in my album, and e-mails behave normally again.

Then, recently, I realized that I hadn’t been getting alerts for e-mails, and I was inadvertently signed off on Google Talk. I tried my little trick, and it didn’t seem to work. But a few minutes later, I’d hear that familiar e-mail alert. But over the past day or two, my BlackBerry became flat out disconnected from the internet. No access to Facebook, CNN etc on my browser. Somehow though I was still connected to Twitter via its ‘app.’ Thankfully I could still make and receive calls, and send and receive SMSs.

I find out there is a worldwide outage, from a Fox News report BlackBerry Services Come Slowly Sputtering Back (sigh). Tell me, how can this happen? A major mobile device, used by millions of people around the world, and we can’t connect or browse! In BlackBerry Service Hiccups Spread; Five Continents Affected* The New York Times reports that RIM has identified the problem:

Earlier this week, Research in Motion, the maker of the BlackBerry, attributed the problems to equipment failures and backup systems, blaming a faulty switch that links its internal network to the Internet as a whole.

RIM is already on a downward spiral with its sales, and this is the last thing it needs. The Times acknowledges this:

The latest blackout comes at a precarious time for the company, which is struggling to battle against sluggish sales and a tablet that landed with a thud. Dozens of sleek new Android devices are arriving on store shelves in time for the holiday season and Apple is releasing the latest version of the iPhone this Friday.

This faulty switch is, unfortunately, just one problem in what is appearing more and more as flaws in its systems, operations and-or strategy. As a symptom, declining sales hits the company. But service outages like the one now is a knock upside the heads of its customers. The Times ends with,

On CrackBerry, a popular online forum that caters to BlackBerry owners, a thread called “Enough is Enough” had attracted thousands of views and hundreds of comments by Wednesday afternoon. “This is it. This is the boiling point. Someone has to go over to Waterloo and slap those in charge at RIM,” wrote a user going by the name BlackLion15.”

Note: I wrote this article on October 12th 2011 for an old Media & Tech blog.  *The New York Times revised the article I had originally read, so the quotes I pulled no longer quite match the article.
 

Above All Do Good

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I admit to simplifying a very sensitive, complex issue in our increasingly internet-driven world. I am doing so, because I believe it gives us a measure of calm, control and resolution on this. What is the issue? The Wall Street Journal reports in Secret Order Targets E-mails that as part of the WikiLeaks criminal investigation, the US government requires (required) companies like Google, Sonic and Twitter to release information about a certain volunteer and his activities online, especially e-mails.

We can insist on strict policy adherence and demand sophisticated security tools, and I argue that privacy will remain an essentially elusive, maybe even illusory thing. 

If you’ve watched The Matrix trilogy, you know that you always have someone or something that knows what you’re doing. Your shipmates aboard the Nebuchadnezzar may not know, but the Oracle, the Maker, sentinels and agents do. Google+ has cool circles to segment your friends and colleagues, so one circle isn’t privy to personal information that another circle has access to. Regardless, Google tracks what you’re putting on its site, and it captures what you’re sending and receiving via e-mail if you’re part of this system, too.

Regulators, lawmakers, politicians et al. can hardly keep up with the warp speed of media and technology. 

They’re keen to establish privacy (and access) rules, policies and penalties in this brave new world. While I believe these are all crucial for a civilization such as ours to protect its citizens, I also believe they miss a central point. They often neglect to emphasize a lesson, that is, above all do good, talk good, and BE good! Be as critical, incisive or disagreeable as you want, but keep it constructive, discreet and ethical. Avoid acting criminally. Avoid doing anything that might humiliate you down the road or land you in ‘hot water.’

No one is perfect, of course. 

We all make mistakes, and end up doing something bad. But if we keep these downside things to a minimum and follow my guidance above on this, then privacy isn’t as much of an issue. We can write as many e-mails as we want, upload photos to our heart’s content, tweet from our smart phones etc every minute, and we ought not have any problems. Should the government order the Googles of the world to cough up our information, then we’re clean as a whistle.

Note: I wrote this article on October 13th 2011 for an old Media & Tech blog.

Google Artist Hub

With Google Music is open for business, the search giant looks increasingly like Apple.  What I like most about what they’re doing, however, is the Artist Hub.

Here’s Google describing what artists can do:

Whether you’re on a label or the do-it-yourself variety, artists are at the heart of Google Music. With the Google Music artist hub, any artist who has all the necessary rights can distribute his or her own music on our platform, and use the artist hub interface to build an artist page, upload original tracks, set prices and sell content directly to fans - essentially becoming the manager of their own far-reaching music store. This goes for new artists as well as established independent artists, like Tiesto, who debuts a new single on Google Music today.

 Now, here are those artists speaking up for themselves:

At one point, all famous musicians had a start. Maybe they had the fortune of instant success. Most likely, they struggled in anonymity for years and scrambled just to make ends meet. Perhaps driving their own van and getting food from a soup kitchen defined life for many more of them than we know. Very likely, too, there are many, many of such musicians now aspiring to make it and living day-to-day with their basic needs.

Well, going with Google should hold them in very good stead, then. From a purely market reach standpoint, Google is obviously dominant. We can never know for sure how these up-and-coming talent will do, but I’m happy they have a superb platform from which to realize that talent. 

Note: I wrote this article on November 17th 2011 for an old Media & Tech blog.